Terms & Conditions

Please ensure that you have read The Simple Interior Company’s Terms & Conditions below before placing an order with us.

By continuing to use this website or by placing an order you are agreeing to comply with and be bound by the following terms and conditions of use. If you disagree with, or wish to query any of the terms and conditions, please contact us.


ORDERS

The Simple Interior Company are committed to providing high quality products and we endeavour to ensure that our descriptions are as accurate as possible.

We offer an eclectic mix of items, which includes genuine antique and vintage pieces and upcycled items. Due to their age and nature, these items may display signs of wear or imperfections which are part of their unique character. Items may also be subject to slight variations in colour and size from the images on the website, as no two are identical.

If you have any concerns regarding an item, please contact us for further information before purchasing.

To place an order, add your item to your shopping basket on our website and proceed through the checkout.

(For postage & packaging prices please refer to Delivery & Returns)

On rare occasions, we may be unable to fulfil your order due to unforeseen circumstances. This may be because:

  • The item you ordered is no longer available
  • We have been unable to obtain authorisation for payment for the item(s)
  • There has been an inaccurate product description or pricing error
  • Our order criteria outlined in the Terms & Conditions has not be met
  • Delivery has been temporarily prevented or hampered due to exceptional conditions that are beyond our control, including hazardous weather conditions and accidents.

In the unlikely event of this happening, we will notify you by email or telephone within 24 hours of receipt of your order.



PRIVACY

We need to collect certain information in order to complete your order.

We do not pass on this information to any other parties for any purpose and we will not disclose your details unless required to do so by law.


PAYMENT

Your payment will be processed securely through Paypal. None of your details are held by The Simple Interior Company or on our website.

If you would prefer to pay by cash upon collection or by cheque, this can be arranged. In this event, please contact us via our Contact Us page to place an order.


SHIPPING

The Simple Interior Company is committed to providing the highest levels of customer service.

If an item is in stock it will be shipped within 48 hours of receipt of your order and payment.

If the item is out if stock you will normally be notified, by email within 24 hours and, once in stock, the item will be despatched within 4 working days.

Any special commission items will be dealt with on an individual basis and discussed when the order is placed.


RETURN

Please note that, with the exception of faulty items or goods damaged in transit, we are not responsible for return postage.

Where items are delivered to a third party you will need to be able to return the goods you ordered to us to be able to exercise this right.